Terms of service

Upscaled Trades designs, writes and builds one-page websites for local contractors and home-service businesses, and sets up the follow-up systems that support them.

These terms apply to this website and to any project we quote or deliver. A signed proposal or a written confirmation by email takes priority over anything on this page if the two ever conflict.

Every project is quoted after a strategy call. Your quote describes the pages, copy, photo direction and setup included in that fixed price.

Anything not listed in the quote is outside the scope. If you want additional pages, extra revisions or new work after launch, we will price it separately before starting.

Quotes are valid for 30 days from the date we send them.

Unless your quote states otherwise, a deposit is due before work begins and the balance is due before your site goes live.

Late balances may pause the project. Work already completed is not refundable.

You agree to provide accurate business information, timely approvals and any content, photos or logos you want included. Delays in feedback push the timeline.

You confirm you have the right to use any material you send us, and that your business and its claims are lawful in the areas you serve.

Our text messaging program is called Upscaled Trades project messages. If you opt in, we may text you about your enquiry, scheduling, your project and occasional service updates related to your site.

You opt in by ticking the optional text-message box on our booking form, or by giving us your mobile number and asking us to text you. The box is unchecked by default, and opting in is never a condition of a quote, a project or any purchase.

Message frequency varies, typically no more than four messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any message to unsubscribe. You will receive one final confirmation and no further texts. Reply HELP for help, or contact us using the details below.

You must be 18 or older and the account holder, or an authorised user, of the number you give us. Tell us immediately if your number changes.

We do not share your mobile opt-in information or consent with third parties or affiliates for marketing or promotional purposes. See our Privacy policy for details.

We aim to launch within 48 hours of your final approval. That window depends on approvals, access to your domain and hosting, and anything outside our control.

Once your site is live, small content edits are handled as part of launch support. Ongoing changes and new features are quoted separately.

Where a guarantee of a set number of enquiries within a set number of days is offered, it is conditioned on the site being live, the booking form and follow-up system being connected, and the service area and offer described in your quote staying unchanged.

If the guaranteed number of enquiries is not reached in that window, we continue working at no extra cost until it is. The guarantee covers enquiries delivered through the site and follow-up system we set up. It is not a promise of signed contracts, revenue or jobs.

Each project includes one round of revisions before launch, as described in your quote. Further rounds can be added at an hourly rate or a fixed fee agreed in advance.

When your final invoice is paid, you own the finished site, its copy and its content. Your domain, hosting and analytics accounts stay in your name and you keep the logins.

We may show the finished work in our portfolio and marketing unless you ask us not to in writing.

Any tools, templates or internal systems we use to deliver the work remain ours.

Your site may rely on services we do not control, such as hosting, domain registrars, form delivery and scheduling tools. We are not responsible for outages, price changes or policy changes from those providers.

We deliver the work with reasonable skill and care, but we do not warrant that a website will be free of errors or uninterrupted.

To the extent permitted by law, our total liability for any claim related to a project is limited to the amount you paid us for that project. We are not liable for lost profits, lost leads or indirect losses.

You may cancel a project in writing at any time. You are responsible for work completed and costs committed up to the date of cancellation, and the deposit covers that work.

We may end an engagement if a project becomes abusive, unlawful or impossible to deliver, and will refund any amount paid for work not yet started.

These terms are governed by the laws of the state in which our business is registered, without regard to conflict-of-law rules.

We may update these terms as our services change. The version published here is the one that applies.

Questions about these terms? Email hello@upscaledtrades.com or call (650) 912-5436.