Privacy policy

Upscaled Trades builds websites for local contractors and home-service businesses. This policy explains what information this website collects, why we collect it and what we do with it.

When you submit the booking form we collect your name, company name, phone number, email address and, if you choose to share it, your current website and any notes you write.

If you email or call us, we keep that correspondence so we can answer you and follow up on your project.

Like most websites, our hosting provider records basic technical information when a page is requested, such as your IP address, browser type and the pages you visit. This is used to keep the site running and secure.

We do not sell your information, and we do not use it to build advertising profiles about you.

To respond to your enquiry, prepare a quote and deliver a project you have asked for.

To send you updates about your project. If we ever send marketing email, every message includes a way to opt out, and opting out does not affect project communication.

To keep records, invoice you, and meet our legal and accounting obligations.

We share information only with the service providers that make the work possible, such as our website host, form and email providers, scheduling tools and payment processors. They receive only what they need to perform that service.

We may also share information if the law requires it, or to protect our rights and the safety of others.

We never sell or rent your personal information.

If you tick the optional text-message box on our booking form, or give us your mobile number by phone, email or chat and ask us to text you, we may send you SMS messages about your enquiry, scheduling and Upscaled Trades project updates.

Giving that consent is optional. You can submit the booking form without ticking the box, and it makes no difference to your quote or your project.

Message frequency varies with your project. Message and data rates may apply. Reply STOP to any message to opt out, reply HELP for help, or email us and we will remove you from our messaging list.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with subcontractors that provide support services for us, such as customer service and messaging providers, so they can deliver those services on our behalf.

Text messaging originator opt-in data and consent are excluded from every other category of sharing described in this policy. We do not share that opt-in data or consent with any third parties, and we do not sell it.

The full rules for our text messaging program, including opt-out instructions, are set out in our Terms of service.

This site uses only what is needed to load pages and keep forms working. If we add analytics or advertising tools later, we will update this policy and, where required, ask for your consent before those tools run.

Enquiries that do not become projects are kept for a reasonable period so we can follow up, then deleted. Project and billing records are kept for as long as the law requires.

We use reputable providers and limit access to your information to the people who need it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

You can ask us what information we hold about you, request a copy, ask us to correct it, or ask us to delete it. Email hello@upscaledtrades.com and we will respond within a reasonable time.

You can also opt out of any marketing email using the link in the message, or by asking us directly.

This site is intended for business owners and is not directed at children. We do not knowingly collect information from anyone under 13.

If this policy changes, we will publish the updated version here with a new date. Material changes will be made clear on this page.

Questions about your data? Email hello@upscaledtrades.com or call (650) 912-5436.